Information You Provide to Us

Depending on the features you use, we may collect information that you provide directly to us, including:

Account and profile information. This may include your name or display name, email address, authentication information, profile photograph or avatar, and other information associated with your account.

Birth and profile information. Compatiguru uses information such as date of birth, birth time, birth location, time zone, and related profile information to provide compatibility analysis, personalization, reports, and other features.

Information about another person. Certain Compatiguru features allow you to provide information about another person for purposes such as generating a compatibility analysis or report. You are responsible for ensuring that you have an appropriate basis to provide information concerning another person and for using the resulting information appropriately.

Profile responses and preferences. We may collect information you provide through profile questions, preferences, surveys, questionnaires, interests, likes and dislikes, feedback, and other interactive features.

User content. Depending on the features available to you, you may provide photographs, videos, messages, comments, responses, or other content.

Communications. If you contact us for support, submit feedback, report another user, participate in a survey, make a privacy request, or otherwise communicate with us, we may collect the information contained in your communication and information necessary to respond.

Information Collected Through Your Use of the Services

When you use Compatiguru, we may automatically receive certain technical and usage information, including:

• device type and operating system;
• application version;
• device or application identifiers;
• IP address;
• log and diagnostic information;
• crash and performance information;
• dates and times of access;
• interactions with features and functionality; and
• other information necessary to operate, secure, maintain, and improve the Services.

We may also receive approximate location information when necessary for features you choose to use or as derived from information such as an IP address.

Features requiring device location will be subject to the permissions and controls provided by your device or operating system where applicable.

Compatibility, Reports, and Personalization

Compatiguru processes information you provide and information generated through your use of the Services to create compatibility analyses, reports, personalized experiences, recommendations, and related insights.

The Services may generate or infer information from the inputs you provide. These generated results form part of the Compatiguru experience and may be associated with your account where necessary to provide the Services.

Compatiguru’s analyses and generated content are intended for personal informational and entertainment purposes. They should not be treated as professional medical, mental-health, legal, financial, or other professional advice.

How We Use Information

We may use information we collect to:

• create and maintain your account;
• authenticate users and maintain account security;
• provide and operate the Services;
• generate compatibility analyses and reports;
• personalize your experience;
• provide recommendations, insights, and relevant features;
• enable interactions and communications between users where applicable;
• process purchases and maintain transaction records;
• provide customer support;
• detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms;
• moderate content and enforce our policies;
• diagnose technical problems and improve performance;
• understand and improve our products, features, methodologies, and services;
• develop new products and features;
• communicate with you about the Services;
• comply with legal obligations and enforce our legal rights; and
• protect Compatiguru, our users, and others.

Where permitted by law, we may use aggregated or de-identified information that no longer reasonably identifies an individual for research, analytics, product improvement, and development.

Payments and Purchases

Purchases may be processed by third-party payment providers or application marketplaces, including Apple, Google, Stripe, or other payment processors made available through the Services.

Those providers process information in accordance with their own terms and privacy policies.

Compatiguru generally does not need to receive your complete payment-card information when payment is processed directly by a third-party payment provider. We may receive transaction-related information necessary to confirm purchases, provide purchased services, maintain records, manage access, and address support issues.

Service Providers

We may disclose information to companies that perform services on our behalf or provide infrastructure used to operate Compatiguru, including providers of:

• hosting and cloud infrastructure;
• authentication;
• payment processing and purchase management;
• email and communications;
• application infrastructure;
• security and fraud prevention;
• analytics, diagnostics, and performance monitoring; and
• customer support.

These providers may process information as necessary to provide their services to us and as otherwise permitted by their agreements and applicable law.

Other Circumstances in Which Information May Be Disclosed

We may disclose information when reasonably necessary to:

• comply with applicable law, regulation, legal process, or governmental request;
• investigate or enforce our Terms or other agreements;
• detect, prevent, or address fraud, abuse, security, or technical issues;
• protect the rights, property, or safety of Compatiguru, our users, or others; or
• establish, exercise, or defend legal claims.

Information may also be transferred as part of a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable law.

Sale and Sharing of Personal Information

Compatiguru does not sell personal information for money.

If our practices change in a manner that constitutes a “sale,” “sharing,” targeted advertising, or another regulated activity under applicable privacy law, we will provide any notices and choices required by that law.

User Content and Information You Share

Certain information or content you choose to share with other users may be visible to those users according to the feature you are using and your applicable settings.

Information you voluntarily share with another person may be copied, saved, photographed, screenshotted, redistributed, or otherwise used by that person outside Compatiguru. We cannot control information after another person has received or independently retained it.

Do not include information in profiles, messages, photographs, videos, or other User Content that you do not want others to receive or view.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill the purposes described in this Privacy Policy, comply with legal and accounting requirements, resolve disputes, prevent fraud and abuse, enforce agreements, and protect our legitimate interests.

Retention periods may differ depending on the type of information and the purpose for which it is maintained.

When information is no longer reasonably necessary, we may delete or de-identify it, subject to applicable legal requirements and technical limitations associated with backup, security, and archival systems.

Account and Data Deletion

You may request deletion of your Compatiguru account and associated personal information.

Where available, you may initiate deletion through the account settings in the Compatiguru application.

You may also use our Delete Account & Data page on the Compatiguru website.

We may take reasonable steps to verify that a deletion request was submitted by the account holder.

When an account is deleted, we delete or de-identify personal information associated with that account except information we are permitted or required to retain for purposes such as legal compliance, security, fraud prevention, dispute resolution, financial recordkeeping, or the establishment, exercise, or defense of legal claims.

Certain aggregated or de-identified information that can no longer reasonably be associated with you may be retained.

Your Privacy Choices and Rights

Depending on where you live, applicable law may provide rights concerning your personal information, which may include rights to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• obtain information about our processing practices;
• receive certain information in a portable format;
• object to or restrict certain processing; or
• appeal certain decisions concerning a privacy request.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact policy@compatiguru.com.

We may need to verify your identity before completing certain requests.

Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic system, transmission, or storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Children’s Privacy

Compatiguru is intended only for adults age 18 or older.

We do not knowingly permit individuals under 18 to create Compatiguru accounts. If you believe that an individual under 18 has provided personal information through the Services, contact us at policy@compatiguru.com.

International Users

Compatiguru is operated from the United States. If you access the Services from another country, your information may be processed in the United States and other locations in which our service providers operate.

Where required, we will handle international transfers of personal information in accordance with applicable law.

Third-Party Services

The Services may contain links to or interact with services operated by third parties. Their privacy practices are governed by their own policies, not this Privacy Policy.

We encourage you to review the privacy policies of services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date above. If required by applicable law, we will provide additional notice or obtain consent before material changes take effect.