Getting Started

Compatiguru is designed to help you explore compatibility, relationships, personal patterns, and affinity through personalized experiences.

Depending on the features you use, Compatiguru may ask for information such as your birth date, birth time, birth location, time zone, profile information, preferences, or responses to questions. This information helps provide the experiences available through your account.

Some features may also allow you to provide information about another person for compatibility or related purposes. You are responsible for ensuring that you have an appropriate basis to provide and use another person’s information.

Account Help

Certain Compatiguru features require an account. If you are having difficulty accessing your account, first confirm that you are using the same sign-in method and account information you originally used to register.

If you continue to experience a problem, contact support@compatiguru.com.

When contacting Support, include the email address associated with your Compatiguru account and a brief description of the issue. Do not send passwords, complete payment-card information, authentication codes, or other credentials by email.

Profile and Personal Information

Your profile and other information you provide may affect personalized Compatiguru experiences. Where editing controls are available, you may use them to update information associated with your account.

If information cannot be changed through the available account controls or you believe information associated with your account is incorrect, contact Support for assistance.

Requests involving privacy rights, access to personal information, correction, or deletion may be directed to policy@compatiguru.com.

Compatibility Experiences

Compatiguru compatibility experiences may use information associated with you and, where applicable, information you provide about another person to generate compatibility information, observations, or other personalized outputs.

Compatibility results are intended for informational, personal exploration, and entertainment purposes. They should not be interpreted as guarantees, predictions, professional advice, or definitive judgments about a person or relationship.

If you believe a compatibility experience is displaying incorrect account information or is not functioning properly, contact Support and describe the feature or experience involved.

Compatibility Reports

Compatiguru may offer paid compatibility reports with different levels of depth and analysis.

Before purchasing a report, review the report description, price, and information requested for generation. Report availability and included features may vary by offering.

If you purchased a report and experience a problem with generation, delivery, or access, contact support@compatiguru.com and include the email address used for the purchase and enough information for us to identify the transaction.

For your security, do not send complete payment-card information by email.

Purchases and Billing

Compatiguru purchases may be processed through different payment channels depending on where the purchase is made.

Purchases made through the Apple App Store, Google Play, or another application marketplace may be processed and administered by that marketplace. Subscription management, billing information, cancellation, and certain refund requests may therefore need to be handled through the provider through which you made the purchase.

Purchases made directly through Compatiguru’s website or another direct Compatiguru purchasing experience may be processed through a third-party payment provider.

If you are unsure which provider processed your purchase, contact Support and we will help you identify the appropriate next step.

Subscriptions

If you have a recurring subscription, the method for managing or canceling it depends on the purchasing channel through which the subscription was created.

Subscriptions purchased through an application marketplace generally must be managed through the account settings provided by that marketplace.

Deleting your Compatiguru account does not necessarily cancel a subscription administered independently by Apple, Google, or another third-party billing provider. Manage or cancel any such subscription through the applicable provider.

Report Delivery and Access

Depending on the report and purchasing experience, Compatiguru reports may be made available electronically, including through Compatiguru or by delivery to an email address associated with the report request.

If you are expecting a report by email and do not see it, check your spam, junk, promotions, or similar folders and confirm that you are checking the email address used in connection with the report.

If you still cannot locate or access the report, contact Support. Include the email address associated with the purchase and a description of the report, but do not send complete payment-card information.

Technical Troubleshooting

If Compatiguru is not behaving as expected, basic troubleshooting may resolve the issue.

Depending on the problem, you may want to:

• confirm that your device has a working internet connection;
• close and reopen the application or browser;
• confirm that you are using a supported and reasonably current version of your operating system, application, or browser;
• confirm that you are signed into the intended Compatiguru account; and
• install an available Compatiguru application update where appropriate.

If the problem continues, contact Support with a brief description of what happened, what you expected to happen, and the device or platform you were using.

Reporting a Technical Problem

Helpful information can make it easier to understand a technical problem. When appropriate, include:

• the email address associated with your account;
• the feature or page where the issue occurred;
• a brief description of the problem;
• the device and operating system you were using;
• whether the issue occurred in the mobile application or website; and
• a screenshot of the problem, if useful and if it does not expose sensitive information you do not wish to share.

Never send your password, authentication code, complete payment-card information, or other account credentials to Support.

Safety Concerns and User Conduct

If you encounter conduct or content that you believe violates Compatiguru’s standards, use available reporting or blocking controls where appropriate or contact support@compatiguru.com.

Safety concerns may include harassment, threats, impersonation, fraud, exploitation, misuse of personal information, or other conduct prohibited by our Terms of Use or Age & Safety Policy.

Compatiguru is not an emergency service. If you believe you or another person is in immediate danger, contact the appropriate local emergency services or law-enforcement authorities.

Privacy Questions

Our Privacy Policy explains how Compatiguru collects, uses, discloses, retains, and protects personal information and describes privacy choices and rights that may be available to you.

Privacy inquiries and requests involving access, correction, deletion, or other applicable privacy rights may be directed to policy@compatiguru.com.

Deleting Your Account and Data

You may request deletion of your Compatiguru account and personal information associated with it.

Where account deletion controls are available within Compatiguru, you may initiate deletion through those controls. You may also contact policy@compatiguru.com regarding an account or data deletion request.

Additional information about deletion, including information that may need to be retained for limited legal, security, transaction, or compliance purposes, is available on our Delete Account & Data page.

Changing or Correcting Information

Where account controls permit you to edit information directly, those controls are generally the fastest way to make a change.

If you cannot change information through the available controls, contact Support. Requests involving statutory privacy rights may be handled through policy@compatiguru.com.

We may need to verify your identity before making certain changes or responding to certain requests.

Information About Another Person

Certain compatibility features may allow you to provide information relating to another person.

You are responsible for ensuring that you have an appropriate basis to provide and use that information. Compatiguru should not be used to obtain, expose, exploit, or misuse another person’s personal information.

A compatibility result concerning another person does not mean that person has a Compatiguru account, has consented to interact with you, or has endorsed the resulting analysis.

Personalized and AI-Assisted Experiences

Some Compatiguru experiences may use automated systems or artificial intelligence to provide personalized observations, compatibility information, guidance, or other outputs.

These experiences are intended for informational, personal exploration, and entertainment purposes. They are not medical, mental-health, legal, financial, or other regulated professional advice.

If you experience a technical issue with a personalized feature, contact Support and identify the feature involved. You do not need to disclose more personal information than reasonably necessary to explain the problem.

Legal and Policy Information

Use of Compatiguru is subject to our Terms of Use and applicable policies.

Our Privacy Policy, Terms of Use, Age & Safety Policy, and account and data deletion information are available through the Legal navigation on this website.

Questions specifically concerning those policies may be directed to policy@compatiguru.com.

When Contacting Support

To help us understand your request, provide a concise description of the issue and the email address associated with your account where relevant.

Please do not send passwords, authentication codes, complete credit- or debit-card numbers, government identification documents, or other highly sensitive information unless we specifically request information through an appropriate process and it is reasonably necessary for the request.

Support communications may be retained and processed as described in our Privacy Policy.